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Important Information for Overseas Rabies Customers

**UPDATE 19Jan23**

Based on an update published by the Royal Mail today we understand that International mail is starting to be processed again. Due to the likely backlog of mail and possible issues as the service returns to normal we have taken the decision to continue to hold international mail for a few days. It is likely that we will restart sending certificate again on Monday.

Due to a recent "Cyber Attack" against the UK mail service we are currently unable to return rabies certificates to overseas customers using the standard airmail service.

Further information can be found on the Royal Mail website.

We are working hard to identify alternative mail services to deliver our certificates overseas but, as you can imagine, as all businesses in the UK attempt to do the same thing these smaller postal services are also becoming overwhelmed.

We can arrange to send certificates overseas using the DHL courier service, the cost of this is curretly £110. If you wish to use this option please contact our office team who will arrange to take payment and organise the courier for you. Alternatively you are welcome to arrange a courier to collect the certificate from our premises, again please contact our office team to arrange.

We appreciate this is very disruptive and inconvenient for our customers but it is due to circumstances beyond our control. We will provide further updates on our website as the situation evolves.

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