UPDATE 05May25:
We continue to work on the major upgrades to one of the key items of equipment that are needed to safely operate our rabies serology unit. The main work has been completed successfully, however, we are experiencing issues with the validation of one of the safety critical procedures following this upgrade. Unfortunately this is likely to lead to a delay of at least 3 weeks, primarily due to the long lead times for sepcific components.
In the meantime, we are pleased to confirm that we can continue to process samples from customers based in the UK and EU. These should be sent to us as usual. For customers based outside the EU, we have maintained access to testing through our overseas agent—please contact us directly for more information on how to proceed.
We appreciate your continued patience and understanding and look forward to being able to test samples again in the very near future.
We wish to inform our customers of an upcoming temporary shutdown of our rabies testing facility. The laboratory, a state-of-the-art high-containment facility, requires significant upgrades to its effluent treatment plant in order to maintain the highest safety standards. Due to the critical nature of this equipment, we must close the facility for the duration of these works.
To minimise any disruption, we have scheduled this closure over the festive period, the quietest time of year for testing. The laboratory will formally shut down on November 29th, with work commencing on December 2nd. The last tests prior to shutdown will be set up on November 27th. We will make every effort to complete all samples received on or before this date.
This major upgrade is expected to take up to 15 weeks. To expedite the process, our engineering team will be working extended hours, including weekends. We are also exploring options to operate with limited capacity during the upgrade period, but please be aware that rabies testing may not be possible for the full duration.
We will provide ongoing updates through our website, social media channels, and email. If you have any questions, please feel free to contact our dedicated rabies team at 0131 440 2628 or via email.
