UPDATE 10Oct24:
Our rabies laboratory routine maintenance and equipment upgrade is now complete and we have resumed testing. We will process results as quickly as we can, please contact [email protected] with any queries.
UPDATE 07Oct24:
Our rabies laboratory routine maintenance and equipment upgrade is nearing completion. We expect to start reporting results from Monday 14th October 2024 all being well. Please contact [email protected] for further information.
UPDATE 27Sep24:
We are nearing the end of our current maintenance and equipment upgrade and we are currently on track to resume testing in the week commencing 7th October 2024 all being well.
Samples received during this time will be tested in order of receipt date and results are expected to be reported within 2 weeks of reopening.
Express samples will be tested first with results within 2-3 working days. This test is available to any customers who require it for an additional fee.
Please email [email protected] for further information
Important Information – Rabies Testing Unit Routine Maintenance
There will be routine maintenance performed in our rabies laboratory starting in August 2024. This is required to ensure that safety critical equipment within the facility is operating to the highest possible standards.
This maintenance will take place with a timetable as follows:
- 21 Aug 2024 (Wed) Last tests will be set up.
- 23 Aug 2024 (Fri) Tests from 21 Aug 2024 will be read and reported.
- 22 Aug 2024 – early October 2024 – NO TESTING AVAILABLE
- Expected date for normal testing to resume will be early October 2024 however this may be subject to change due to circumstances outwith our control.
No rabies testing (including express) will be available during the maintenance period. We will ensure the works are completed as quickly as possible to minimise the downtime and service disruptions to our customers. During the shutdown we will post updates on our website & social media channels to confirm exact re-start dates.
As with previous shutdowns we will clear the testing backlog as quickly as possible to return to normal published timescales. Once the facility returns to normal operations our express service will be available for any urgent samples and all other samples will be processed in order of receipt date.
Please continue to send samples for testing, we will prepare and store them appropriately.
If you are aware of any clients that may require certificates before the end of August/September, we would encourage you to send in samples as soon as possible to avoid any disappointment.
All other areas of our business will operate as normal during this period. If you have any questions, please do not hesitate to contact us at [email protected]